Technical Support & Troubleshooting

I forgot my password. How do I reset it?

No worries at all! On the login page, click "Forgot Password?" and enter the email address associated with your account. You'll receive a password reset link via email. For security reasons, this link expires after 24 hours. You'll be back on your learning mountain in no time!

The website isn't loading correctly. What should I do?

Let's get you back on track! First, try clearing your browser cache and cookies, then restart your browser. Make sure you're using a supported browser (Chrome, Firefox, Safari, or Edge - latest versions). If problems persist, try a different device or network, or contact our friendly support team who are always eager to help you continue your progress!

How do I access my lessons on different devices?

PeakESL is fully responsive and works seamlessly on any device with a modern web browser. Simply log in to your account at www.peakesl.com from any device. We recommend using a device with a microphone for recording Coaching Clips. Your learning mountain is accessible wherever you go - at home, on your commute, or during lunch breaks!

My Coaching Clip isn't uploading. How can I fix it?

Let's solve this together! Ensure your device has a working microphone and you've granted browser permission to use it. For best results, record in a quiet environment with minimal background noise. If problems persist, try using a different browser or device, or contact our supportive team. We're committed to ensuring nothing stands between you and your pronunciation progress!

What are the minimum system requirements for using PeakESL?

PeakESL works on any device with an updated browser (Chrome, Firefox, Safari, or Edge), a stable internet connection (minimum 2 Mbps), and a working microphone for recording exercises. For optimal performance, we recommend using a headset or external microphone. Our platform is designed to be accessible and user-friendly, keeping the focus on your learning journey rather than technical hurdles!

How do I contact customer support?

Our friendly support team is always ready to help you continue your progress! You can reach us by emailing support@peakesl.com or by using the live chat feature available during business hours (Monday-Friday, 9am-6pm MT). We're committed to providing prompt, helpful assistance so you can keep climbing your mountain without interruption!